The deal’s aim is to establish an integrated, AI-powered end-to-end engagement platform for pharma and biotech clients that ...

Although all major indices posted year-over-year gains, Brand Trust once again played the most influential role in driving recovery. Improvements in company reputation led Brand Trust gains.

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. Dec 24, 2015, 01:46pm EST Dec 06, 2017, 10:51am EST This ...

Discover how digital experience platforms are redefining customer engagement in 2026 through personalization, omnichannel ...

The rise of the Customer Engagement Platform is being driven by increased focus on privacy and consumer demand for higher quality interactions with the brands they intend to buy from. In the last few ...

Read along to learn what true active customer participation is, what that looks like in practice, and why brands really need to embrace it. Many brands seek to enhance and increase customer engagement ...

How online communities, through building dialogue, support and shared learning, are resurfacing as a powerful collaborative tool for customer engagement. A throwback to the beginnings of the internet, ...

It is easy to be distracted by the latest revolutionary therapy and miss the broader revolutions which proceed more slowly but also change the industry more fundamentally. Two such revolutions ...

Silent authentication strengthens security while reducing friction for customers and employees, protecting accounts without disrupting the user experience.

Customer engagement platforms (CEPs) and customer data platforms (CDPs) are sometimes confused. The confusion arises from the overlapping nature of their objectives, wherein data plays a critical role ...

PalmPay, one of Nigeria’s leading fintech platforms, has wrapped up its year-end 'Purple December' campaign with premium device ...