A study by USA TODAY and Plant-A Insights analyzed which financial services companies offer the best customer service in ...
According to new research, interacting with automated chatbots for customer service is viewed by consumers as a source of increasing frustration. In fact, over 72% of respondents in a recent UJET ...
California's new Right to Human Customer Service Act would require large businesses to provide human customer service ...
Corrections & Clarifications: An earlier version of this story misclassified Chewy.com The company is an online shop. Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand ...
Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Bad customer experiences could cost organizations throughout ...
NPR's Juana Summers speaks with former customer service executive Amas Tenumah, author of Waiting for Service, on recent surveys showing Americans' dissatisfaction at record highs. American ...
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California bill proposes a 5-minute limit on customer service hold times, ensures human connection
During the COVID-19 pandemic, Assemblymember Rick Chavez Zbur was helping his mom get medication, but what he thought would ...
Ever feel like customer service is designed to make you give up? Author and customer experience expert Amas Tenumah explains ...
The research explores the question of how personalized customer service profiles influence customer behavior compared to standardized profiles.
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