JD Supra

A Friendly Reminder of the Importance of Robust Consumer Complaint Handling Processes

On February 27, 2024, the California Department of Financial Protection and Innovation (the Department) entered into a public consent order with a company that provides consumer financial services to ...
JD Supra

Consumer Privacy Complaints Pouring in From Oregonians: How Your Business Can Avoid Top Compliance Issues Noted by State’s A.G.

Oregon consumers submitted more than 100 privacy complaints to the state’s justice department within six months of the Oregon Consumer Privacy Act (OCPA) taking ...
American Banker

AI's potential for handling customers' complaints

Using AI “won't eliminate people’s jobs,” Heather Hajek, director of analytics and compliance management system support at Synovus Financial, said on a panel at the Consumer Bankers Association annual ...
Center for American Progress

The Consumer Financial Protection Bureau Has Helped Millions of Americans

Since 2011, the CFPB has defended Americans’ economic security, handling complaints to ensure customers are treated fairly by banks and other corporations. Consumers’ Top Watchdog: The CFPB’s Vital ...

Consumer guardrail facing cuts waits on court decision

An appeals court will decide if further cuts can be made to the CFPB, a key agency tasked with protecting consumers ...
The Nation Newspaper

Consumer Protection Framework: Simplifies consumer complaints resolution (4)

The Consumer Protection Framework newly issued by the National Pension Commission (PenCom) will boost consumer confidence and ensure the effective resolution of complaints within the pension industry.