Forward Integration: A Guide to Business Strategy and Control

Forward integration empowers businesses to control distribution, streamline operations, and eliminate intermediaries. Learn ...
TechRepublic

How to Test a Call Center Integration Before Buying Seats

How to Test a Call Center Integration Before Buying Seats Your email has been sent If every call center integration was as easy as advertised, we wouldn’t have written this guide. Learn six ways to ...
TechRepublic

Does “Off-the-Shelf” Contact Center Integration Really Work?

Does “Off-the-Shelf” Contact Center Integration Really Work? Your email has been sent CRM and contact center solutions promise seamless integration in a few clicks, but that’s rarely how it goes. See ...
Morningstar

ComputerTalk's ice Contact Center Achieves Unify Integration Model Certification for Microsoft Teams Phone Extensibility

TORONTO, Oct. 22, 2025 /PRNewswire/ - ComputerTalk, a leading provider of customer experience solutions, announced that its ice Contact Center solution has been Certified for Microsoft Teams Phone ...