Scammers often pretend to be Internal Revenue Service (IRS) agents, which is successful due to most people's fear of tax-related trouble. However, the IRS never starts a case with a phone call. It ...

The IRS should be more transparent in communicating its telephone service metrics by including in the metrics more phone lines that taxpayers call and by covering the entire fiscal year and not just ...

Millions of taxpayers are unable to get through to live help through the Internal Revenue Service's toll-free phone lines, even when the IRS claims its average wait times are only about three minutes, ...