Business service management has become a subject of significant industry attention (albeit mostly among vendors than IT adopters). This is partly because the definition of BSM remains a mystery to ...

A few years back I wrote about an intriguing new approach to IT management dubbed business service management – a concept which promised to equip IT managers with the knowledge and tools to manage ...

Through its business service management approach, Managed Objects aims to tie the performance of IT infrastructure to the services it supports, such as online trading or supply chain management. The ...

HP has introduced version 9.0 of its Business Service Management application management software, designed to work across physical and virtual systems in both cloud and internal IT environments. On ...

BMC Software Inc. last week announced a new version of a key IT management tool plus partnerships with five hardware, software and consulting services vendors in a bid to boost the Business Service ...

SANTA CLARA, Calif.--(BUSINESS WIRE)--ServiceNow (NYSE: NOW), the leading digital workflow company that makes work, work better for people, has been named a Leader in the Forrester Wave™: Enterprise ...

SANTA CLARA, Calif.--(BUSINESS WIRE)--ServiceNow (NYSE: NOW) today announced innovations to its Field Service Management solution at Knowledge 2021, ServiceNow’s flagship digital experience for its ...

HOUSTON, March 12 /PRNewswire-FirstCall/ -- As companies look to optimize IT governance and respond to compliance mandates, BMC Software (NYSE: BMC) today announced ...

In an attempt to make up ground on large systems-management vendors pushing utility computing, BMC Software is opting to map infrastructure elements in terms of impact on business services. This week ...