Rapport is a positive connection or relationship established between individuals, characterized by mutual understanding, trust, and empathy. In a call center scenario, building rapport with a customer ...

Conventional wisdom and long-standing apparent research like NLP (neuro-linguistic programming) and Dale Carnegie’s book How to Win Friends and Influence People, would have us believe that building ...

Today's discerning customers expect a lot from the brands they do business with and have demands ranging from personalized, memorable messaging to strong sustainability and environmental, social and ...