The modern organization is dependent on its information technology (IT) infrastructure. If core IT systems and services are unavailable for just a few moments, chaos may ensue. Your IT team is ...

BMC, a provider of IT solutions for the digital enterprise, has introduced an intelligence-enriched, integrated IT Service Management (ITSM) and IT Operations Management (ITOM) platform with BMC Helix ...

BMC has expanded its partnership with IBM, building upon a cognitive collaboration introduced in 2017, through which AI technologies from IBM Watson were integrated into BMC Helix, BMC’s cognitive ...

Buchanan Technologies has provided help desk support and managed services to enterprises across the U.S. and Canada since 1988. The company has experienced rapid growth in recent years, swelling to ...

New release of the AI-native platform with HelixGPT enhances the user and end-customer experience by adding new AI agents to its fleet The Helix platform, one of the first market-ready solutions to ...

Yogi Berra’s famous quip comes in handy for describing my trip last week to Las Vegas for BMC Connect 2024, where this major platform player rolled out products and capabilities that will eventually ...

We are seeking an experienced BMC Helix Developer to join our dynamic team. This role requires expertise in BMC Helix ITSM, Business Workflows (BWF), Digital Workplace Catalog (DWP), and Smart IT ...

Huisman modernized internal processes for service desk tickets across multiple aspects of the business to better empower employees with a centralized, highly automated platform across its IT, HR, ...

IT service management (ITSM) has experienced tremendous growth in the wake of the COVID-19 pandemic, which has spurred on the rapid development of a number of IT operations (ITOps) and digital ...

AIOps solutions from BMC provides organizations with a new approach that’s underwritten by advances in big data and ML by reducing event noise automatically, intelligently detect anomalies and ...