From Listening to Acting Halper’s approach is pragmatic. Rather than positioning voice automation as a novelty, the company focuses on outcomes. The system listens to incoming audio messages, ...

Key opportunities in the Global Automation as a Service Market include leveraging AI and machine learning for complex task ...

Reports from this study will cover the global intelligent automation services market and examine services and solutions available in the U.S., the U.K., the Nordics, Germany and Brazil. A list of ...

Users have come to realize that even in-house services have a cost and, in some cases, they have to pay a premium for them. Increasingly, they are outsourcing more and more of these service functions ...

Service robots are reshaping healthcare, retail, and hospitality by improving efficiency, safety, and daily operations ...

Enterprises are struggling with an ever-growing volume of customer interactions. Gartner has forecasted an increase of three and a half times in five years. Customer service organizations are turning ...

Invoke Public Sector will provide federal agencies with intelligence automation as a service under a five-year Small Business Innovation Research program contract ...

EVP Communications has launched a Hybrid Answering Service that combines AI-powered call automation with live, ...

Chicago-based firm Top 100 Firm Sikich has formed a new service line to provide intelligent automation to its midmarket clients across all verticals. This move comes at a time when many software ...

In public-sector IT, the convergence of self-service and automation stands as a catalyst for innovation. This dynamic duo not only enhances operational efficiency but also empowers both government ...

Over the past few years, digital marketing has emerged as one of the most robust forms of getting your business, brand, product or service out to the masses. While it’s an extremely beneficial ...