Some customers are so entitled that they act like the employees are robbing them of a VIP experience. Imagine going to work before the store is open, and a customer demands you open early and stay ...

Dealing with angry customers — whether face-to-face at a resort or through heated emails and social media posts — can be one of the most intimidating parts of hospitality and customer service. Yet, it ...

A restaurant employee is under arrest after allegedly pulling a gun on an angry customer who refused to leave. According to ...

Disturbing video circulated online and was later posted by the Buena Vista Police Department, shows an angry customer tossing a cup of hot coffee at a local Michigan McDonald's manager. Authorities ...

SANDY, Utah (KSTU) - Authorities in Utah arrested a man accused of purposefully crashing his recently purchased car into the dealership. He was reportedly angry the car needed work and wanted his ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...