These days, few advisors become enthused when told a client is on the phone. Bull or bear, they know their going to be growled at, charged, trampled and for sure feel bitten. In just the last few days ...

The goal of the average freelancer, entrepreneur or service provider can be summed up in this basic algorithm: Get a client, land a gig, get the job done, get paid promptly, and get a repeat. If you ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Slain talent agent Richard Shaw didn?t make stars ? but he made more than a few customers dissatisfied. Angry clients lodged 22 complaints against the 56-year-old owner of the talent agency Kidz in ...

"Your service sucks! Can't you do anything right?" shouted Jeff, his voice laced with frustration. He had demanded to have a new water dispenser sent over to replace the one that had malfunctioned, ...