At Dreamforce 2019 last week, Amazon Web Services (AWS) flexed its muscles with two notable contact center announcements. The first is that Salesforce would be offering AWS voice and call ...
AWS recently announced a significant expansion of Amazon Connect, introducing generative AI capabilities, Salesforce integration and enhanced security features to advance customer engagement, ...
Salesforce and Amazon Web Services (AWS) have announced a “strategic partnership” that they say will make it easier for developers to make applications that harness the cloud provider’s services and ...
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