View post: Why Luxury SUVs Are the New Status Symbol for Successful People Aloft Miami-Brickell offered Bonvoy points for positive guest survey ratings via email. Such incentives violate Marriott’s ...

Have we, as a society, reached peak customer satisfaction survey? It’s not unexpected to be asked to submit feedback, either on an internal system or on a public-facing website like Tripadvisor, for ...

A property in one of the world's largest hotel chains has been accused of allegedly bribing guests in return for positive reviews. Aloft Miami Brickell, run by Marriott International, is located in ...