A emergency call handler has opened up about the heartbreaking reality of their job – and it's made many people reflect on how and why the emergency service is used ...

David Severn, a Sussex Police contact and control officer, said he joined the force as he wanted to "do more" to help people [Hannah Roe / BBC] Emergency call handlers say they "love helping" those in ...

People have been left heartbroken after hearing about the calls 999 handlers receive on an almost daily basis - and it has ...

Durham Police call handlers were kept busy over the festive period dealing with hundreds of calls to the force control room.

A 999 call handler has revealed the emotional reality of working in emergency services - and it has made people stop and ...

This is the astonishing moment a man dials 999 to report that his Uber-Eats driver arrived without his food. The video has been released by the Metropolitan Police after it was revealed that around ...

Emergency call handlers say they "love helping" those in need as they celebrate topping police performance tables. Sussex Police has topped league tables for 999 call response times for the past four ...